Alfasent

Quicker and more in-depth  insights into customer feedback with AI

data solutions
Ai
proof of concept
TL;DR

Challenge
Alfasent strives to analyse large amounts of data to get insights into the sentiment of the custom feedback of enterprises.

Solution
A user-friendly application that uses AI to analyse the customer feedback of a company and gives them in-depth insights. The application ensured that the AI model, created by Alfasent, was scalable and operable.

Approach
During a co-creation journey, we started from a rough idea to a digitalised solution that answered the needs of Alfasent to launch their business.

Outcome
Alfasent is ready to approach potential clients to offer them a way to analyse their customer feedback efficiently.

4400
analysed reviews
151
categories for sentiment analysis
3-4 weeks
until proof of concept

Client Ambition

  • AlfaSent offers a web application where companies can analyse the sentiment of all their customer feedback thanks to AI. This includes reviews, social media posts, chats with clients and survey answers.
  • The process of entering data into the application is very complex, meaning the use of the application is not user-friendly. AlfaSent is looking to fix this by making the application more user-friendly.
front view of co-founder Chato De Veirman, making custom software on his computer

Client Challenge

  • At the start, AlfaSent’s AI was ready in a research context but still required a lot of work to make it scalable and accessible.
  • AlfaSent is looking to provide companies with a user-friendly way in which they can upload or sync their customer feedback themselves.
  • After uploading the customer feedback, there has to be a way to provide companies with user-friendly overviews and insights of their analysed data.
  • In short, AlfaSent had to be prepared for effective deployment in real-world settings.

“The we are team works fast, but they maintain high quality. The collaboration and regular updates throughout the development process resulted in peace of mind on my side, since I knew exactly what they were doing and I could provide feedback where necessary”

Ellen
co-founder @AlfaSent
Co-founder Guillaume Vande Maele explains the lean approach while standing and pointing towards whiteboard

Solution

  • A web application with a strong emphasis on user-friendliness, ensuring compatibility with various environments (e.g. Google reviews, Trustpilot…). Additionally, filter possibilities have been implemented. 
  • Companies can analyse their reviews, chats with clients, social media posts and survey answers to get in-depth insights into the sentiments of customers.
  • The web application supports four languages, allowing users to upload and analyse multilingual reviews.
  • A dashboard for Alfasent that offers a convenient overview of its clients.
4400
analysed reviews
151
categories for sentiment analysis
3-4 weeks
until proof of concept

Approach

  1. During the proof of concept phase, we collaboratively brainstormed about essential features and requirements crucial for creating a functional product.
  2. The development process involved continuous testing and quick feedback rounds, meaning results followed fast.
  3. AlfaSent entrusted we are with a further collaboration for an expansion of the web application.

“The we are team really thinks along throughout the process and makes sure that what they build is future-proof. They are very open and transparent in their communication, which creates a lot of trust.”

Ellen
co-founder @AlfaSent

Outcome

  • The software for establishing AlfaSent as a start-up was created.
  • The proof of concept was swiftly completed within three to four weeks, allowing Alfasent to validate with the market promptly and approach potential customers.
  • The web application was optimised. Data is ready to be imported through Excel or Google API and Trustpilot. There are elaborate filters implemented for in-depth insights.
  • 151 fine-grained categories for topic classification

Work with us

we are has a lot of experience in building custom software development for small to medium-sized enterprises in a variety of industries. If you are looking for a development partner, we’d be happy to hear from you!

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we are salesperson Guillaume, portrait photo
Guillaume
Co-founder @ we are

Let’s talk

👋 Want to discuss how we can help grow your business? Book a call with Guillaume to explore how our services can boost your results. With our experience in building digital solutions, Guillaume would love to have an open conversation about your needs and see how we might be able to partner together.
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